| Ticket | Type / Source | Brand / Branch | Status | Priority | SLA | Dept Tasks | Assigned |
|---|---|---|---|---|---|---|---|
TKT-2026-30111↩ Repeat ×3EscalatedCAPA Allergic Reaction After Meal – Nut Allergy Not Respected Nour Sedrine · 22 Jun 2026 | Complaint Phone CallAuto | SALT SALT – Dubai Mall | Resolved ✓ Guest Closed | Critical | SLA Breached 22 Jun 2026 | 1/2 done Food Safety, Operations | A Aaesha AldhefairiCall Center Agents |
TKT-2026-30112 Complaint: Order Taken Incorrectly – Wrong Item Delivered to Table Rania Al Farsi · 08 Jun 2026 | Complaint WhatsApp | Burger Boutique Burger Boutique – Dubai Hills | Resolved ✓ Guest Closed | Medium | < 1h left 10 Jun 2026 | 1/1 done Operations | F Fatima Al ZaabiSocial Media Agents |
TKT-2026-30120 Birthday Reservation Request – Private Seating for 12 Sara Al Blooshi · 08 Jun 2026 | Request WhatsApp | Burger Boutique Burger Boutique – Dubai Hills | In Progress | Medium | < 1h left 10 Jun 2026 | 2/2 done Operations, Digital | F Fatima Al ZaabiSocial Media Agents |
TKT-2026-30131 Inquiry: Does the Classic Burger Contain Gluten? Khalid Nasser · 10 Jun 2026 | Inquiry WhatsApp | SALT SALT – JBR | Closed | Low | < 1h left 12 Jun 2026 | — | R Reem Al FalasiSocial Media Agents |
TKT-2026-30142 Positive Feedback – Outstanding Service at Abu Dhabi Branch Hessa Al Mazrouei · 06 Jun 2026 | Feedback WhatsApp | SALT SALT – Abu Dhabi | Closed | Low | < 1h left 10 Jun 2026 | 1/1 done Operations | A Aaesha AldhefairiSocial Media Agents |
TKT-2026-30153 Suggestion: Add a Vegan Burger Option to the Menu Lina Al Otaibi · 05 Jun 2026 | Feedback Email | Burger Boutique Burger Boutique – Riyadh | Open | Low | < 1h left 15 Jun 2026 Auto-close 24h | 0/1 done Menu Development / R&D | N Nour Ben SedrineSocial Media Agents |
TKT-2026-30164Linked Google Review: 2 Stars – Long Wait, Cold Food (Burger Boutique Riyadh) Anonymous (Google Reviewer) · 10 Jun 2026 | Complaint Google ReviewAuto ★★☆☆☆ | Burger Boutique Burger Boutique – Riyadh | Open | High | < 1h left 12 Jun 2026 | — | N Nour Ben SedrineSocial Media Agents |
TKT-2026-30165Linked Complaint (Linked from Google Review TKT-2026-30164) – Long Wait, Cold Food Abdullah Al Qahtani · 10 Jun 2026 | Complaint WhatsApp | Burger Boutique Burger Boutique – Riyadh | In Progress | High | < 1h left 10 Jun 2026 | 0/1 done Operations | N Nour Ben SedrineSocial Media Agents |
TKT-2026-30166 Google Review: 5 Stars – Amazing Experience at SALT JBR Anonymous (Google Reviewer) · 08 Jun 2026 | Complaint Google ReviewAuto ★★★★★ | SALT SALT – JBR | Closed | Low | < 1h left 10 Jun 2026 | — | A Aaesha AldhefairiSocial Media Agents |
TKT-2026-30175 Website Form: Catering Inquiry for Corporate Event – 80 Guests Mona Al Hamdan · 12 Jun 2026 | Inquiry Web Form | SALT SALT – Dubai Mall | New | Medium | < 1h left 13 Jun 2026 | — | ? UnassignedSocial Media Agents |
TKT-2026-30186 Post-Visit CSAT: 2/5 – Hair Found in Food, Table Dirty Omar Khalid · 10 Jun 2026 | Complaint Post-Txn CSATAuto Score: 2/5 | Burger Boutique Burger Boutique – Dubai Hills | In Progress | High | < 1h left 12 Jun 2026 | 0/2 done Operations, Food Safety | R Reem Al FalasiSocial Media Agents |
TKT-2026-30197EscalatedCAPA Post-Call CSAT: 1/5 – Agent Was Rude and Unhelpful Yousef Al Mansoori · 08 Jun 2026 | Complaint Post-Call CSATAuto Score: 1/5 | SALT SALT – Abu Dhabi | In Progress | High | < 1h left 08 Jun 2026 | 1/2 done Quality Assurance, HR / Training | M Mohammad SayyafCall Center Agents |
TKT-2026-30208 Callback Request – Out of Hours (01:15 AM) Layla Hassan · 12 Jun 2026 | Request Out-of-Hours CallAuto | SALT SALT – JBR | New | Medium | < 1h left 12 Jun 2026 | — | ? UnassignedCall Center Agents |
TKT-2026-30219 Auto-Ticket: Inbound Call – Delivery Order Status Inquiry Faisal Al Suwaidi · 10 Jun 2026 | Inquiry Phone CallAuto | SALT SALT – Dubai Mall | Closed | Low | < 1h left 12 Jun 2026 | — | N Nour Ben SedrineCall Center Agents |
TKT-2026-30230Escalated Complaint: Incorrect Charge on Bill – Guest Overcharged AED 85 Khalid Al Rashidi · 08 Jun 2026 | Complaint Phone CallAuto | SALT SALT – Dubai Mall | Open | High | SLA Breached 08 Jun 2026 | 0/1 done Finance | F Fatima Al ZaabiCall Center Agents |
TKT-2026-30231↩ Repeat ×2EscalatedCAPA Complaint: Foreign Object in Food – Piece of Plastic Found in Burger Sara Al Ghamdi · 06 Jun 2026 | Complaint WhatsApp | Burger Boutique Burger Boutique – Riyadh | In Progress | Critical | SLA Breached 06 Jun 2026 | 0/2 done Food Safety, Operations | M Mohammad SayyafSocial Media Agents |
TKT-2026-30240EscalatedCAPA Complaint: Staff Member Verbally Abusive to Guest – SALT Kite Beach Ahmed Al Rashidi · 10 Jun 2026 | Complaint Phone CallAuto | SALT SALT – Kite Beach | Pending Waiting on Dept | High | < 1h left 12 Jun 2026 | 0/2 done HR, Operations | M Mohammad SayyafCall Center Agents |
TKT-2026-30241 Request: Refund for Overcharged Delivery Order – AED 85 Mariam Khalid · 10 Jun 2026 | Request WhatsApp | Burger Boutique Burger Boutique – Dubai Hills | Pending Waiting on Dept | Medium | < 1h left 12 Jun 2026 | 0/1 done Finance | F Fatima Al ZaabiSocial Media Agents |
TKT-2026-30242 Request: Remove Unauthorised Photo of Guest from SALT Instagram Lina Al Sayed · 10 Jun 2026 | Request Social DM | SALT SALT – JBR | In Progress | High | < 1h left 12 Jun 2026 | 0/1 done Creative & Social Media | N Nour Ben SedrineSocial Media Agents |
TKT-2026-30243EscalatedCAPA Complaint: Influencer Posted Negative Review Video – 180K Views @foodie_uae (Influencer) · 10 Jun 2026 | Complaint Social DM | SALT SALT – Dubai Mall | In Progress | Critical | < 1h left 10 Jun 2026 | 0/2 done PR & Marketing, Creative & Social Media | M Mohammad SayyafSocial Media Agents |